What to know before booking your appointment. 


Expectations & Results

It is important to the correct expectations before going into any hair appointment. Personalized results can take time, materials, and a budget. With Claire you don't get sold services, you receive results. The menu of services is designed to offer you the most value with the greatest results. Even what may appear to be the "simplest" color may take several appointments to achieve. Open communication and patience are essential to setting both yourself and your stylist up for success. 

 

 


 

Color Levels and Stages of Lift. 

There are 10-12 levels of lift. 10/12 being the absolute lightest and 1 being the darkest black. There is a chart for your reference to help set expectations for what may be available for your first session. Your first session it is average to expect between 1-3 levels of lift. Any sessions (case by case basis) exceeding 3 hours is considered a color correction and priced accordingly.  

Below, you will find the underlying pigments exposed when the hair is color treated. These tones are unavoidable but can be neutralized temporarily. In order to maintain these tones in the hair, maintenance is recommended every 4-8 weeks. 

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Protect Your Investment 

You have received your customized hair style, now what?

Pre-booking a follow up appointment will guarantee that your hair maintains it's fresh appearance year around. As demand grows for Claire, booking in advance allows you to receive priority for your services. Depending on your personalized style,  follow up appointments are recommended to be booked between 6-12 weeks. The less time between appointments means less regrowth, which can mean less services and more budget friendly. 

At - Home Haircare........

Claire uses and recommends only the best haircare products for your hair. These are designed to maintain hair health, overall quality and color preservation. You'll want to take home shampoo, conditioner, treatments, styling aids, and finishing products. At home haircare is designed to protect your hair now that is color treated. Protecting your hair is protecting your investment while preparing it for your next session and hair adventure!

 

 

HAIR HISTORY & CONSULTATIONS

Claire aims to provide you with the best quality services, therefore consultation is crucial to your best hair. The following information is extremely important when you are receiving any color or chemical service. 

 
 
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COLOR HISTORY

Below is a list of topics you should address during your consultation with your stylist....

  •  previously over-processed hair* by repeatedly layering dyes over porous pre-lightened hair
  • taking prescription medication*  that inadvertently alters the bonds of the hair (methotrexate, sulfa based medications)
  • thermal damage*  by over-use of hot tools
  • use of metallic dyes, salts, or minerals*  (box color) or use of "over mineralized well water" chemicals may cause negative reaction to enlightenment services
  • use of henna or vegetable dyes* chemicals may cause negative reaction to enlightenment services
  • permed or relaxed hair* chemicals may cause negative reaction to enlightenment services
 
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MEDICATION

If you are currently under the care of an Doctor, it is (your) responsibility to research if your color services are compatible with any prescription medication, medical, or cancer treatment which you are currently undergoing, or have used prior to your color service appointment.  Your stylist is not a trained medical physician and may not be familiar with any adverse reactions caused by medications. 

 
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CONSULTATIONS

IT IS CLAIRE'S PRIORITY TO CONDUCT PRECISE CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO RESEARCH THE ITEMS LISTED ABOVE*

ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST


CANCELLATION POLICY

 
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Your Appointments

Please understand that when you forget or cancel your appointment without giving enough notice, Claire misses the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Your appointments are confirmed advance because we know how easy it is to forget an appointment you booked weeks or months ago.  Since the services are reserved for you personally, a cancellation fee will apply.

 

 

 

24 Hour cancellation policy

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

- “NO SHOWS” will be charged 100% of the reserved service amount.  

The cancellation policy allows us the time to inform our standby guests of any availability, as well as allowing Claire to service everyone to the best of her ability. Claire's policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting  her policies.

 
 

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CONFIRMATIONS

Claire uses StyleSeat an online booking app, StyleSeat will TEXT/EMAIL to confirm your service appointments 1-5 business days prior to your appointment date. However, if we are unable to reach you, or you have opted out of notifications please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.